Who We Are
About DCHC
Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.
DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well, enabling the community member to live longer at home.
At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the center of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.
Vision
Building healthier communities together.
Mission
Partnering to provide integrated, accessible, and equitable care to enhance health and social well-being in our communities.
Values
We hold these values equally:
Trustworthy: We act with integrity and are accountable to our clients, funders, & partners.
Inclusive: Everyone matters and is welcomed and respected.
Compassionate: We are understanding, caring and responsive. We partner with our clients to help address their needs.
Collaborative: We work as a team with our clients and colleagues as part of an integrated system of care.
Innovative: We are responsive and on the leading-edge. We embrace evidence-informed and quality practices.
Our Promise
What we do matters; it matters a great deal to our clients and it matters to our community as well. We do what we know must be done; what always needs doing: We care.
Caring for the health and wellness of our communities’ residents is the cause that unites us. It shapes our thinking, guides our actions and gives us purpose.
It is not a chore. It is not a burden. It is our greatest privilege. It is the defining trait of our humanity.
Caring without care for age, race, creed, or orientation, because every person is one caring act away from being whole and complete.
We push back against the barriers to health to make a difference in the lives of others, to empower them to enhance their well-being and lead a fulfilling life.
Caring by promoting health equity and better outcomes through access to high-quality and inclusive services for the people in our area.
It is how we give hope and bring dignity to every member of our community.
We are Durham Community Health Centre.
Looking to the Future: Setting the foundation for DCHC’s new Strategic Plan
On January 19, 2026 the entire organization came together for a visioning workshop, discussing what the next Five-Year Strategic Plan will look like! The day was full of important insight, unique perspectives, and a commitment to serving the needs of our Durham Region community.
Client Rights and Responsibilities
Client Rights
All Clients of Durham Community Health Centre have the right to:
- Be treated by staff and other clients in a courteous, fair, and dignified manner
- An atmosphere in which offensive remarks, behaviour, or surroundings are not tolerated.
- Be treated in a non-discriminatory manner regardless of race. culture, language, sex, age, national origin, disability, creed, socioeconomic status, marital status, gender expression, and sexual orientation
- Have their record and personal information kept confidential within agency policy and the law
- Give or refuse consent to the provision of service
- Have access to a variety of services and programs of the agency
- Make a formal complaint in accordance with agency policy
Client Responsibilities
All clients of Durham Community Health Centre have the responsibility to:
- Treat others, including staff and clients in a courteous, fair, respectful, and dignified manner such that offensive remarks, behaviour or surroundings will not be tolerated
- Be on time for appointments
- Give at least 24 hours notice when cancelling an appointment
- Be accountable for behaviour and actions, and accept consequences of behaviour
- Provide necessary information to staff and administration for the provision of service and to keep them informed of any changes to this information
- Give staff an opportunity to correct a complaint or grievance by speaking to them directly.
In order to ensure the well being of all of our clients, DCHC has a No Scent policy in place. We appreciate your cooperation.
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